Residential FAQ's
Do I have to change phone or long distance companies?
Will the phone company bill me for the monthly service fee?
What is 2-Way/Reverse calling?
What about calls to areas that are not covered by this service?
When I become a customer, how do I make calls with this service?
How do my friends, family and business associates call me for free?
Are there any hidden charges or commitment?
Where do I find the local access numbers?
Can I use the service from my cell phone?
Do I have to change phone or long distance companies?
No, our service is an "add on" service, which means you dial a local access number before you make your call. The access number is just a local 7-digit telephone number, if you want you can program it into your phones speed dial. Our service was designed this way to allow you to keep your current long distance provider for all other calls that are not in our calling area.
Will the phone company bill me for the monthly service fee?
No, City Wide Communications will debit your chequing or savings account each month on your due date by Pre-Authorized Payment.
What is 2-Way/Reverse calling?
2-Way/Reverse calling allows your friends, family, business associates or anyone to call you at anytime without them having to subscribe to the service. 2-Way/Reverse calling is included with your service.
What about calls to areas that are not covered by this service?
Calls outside of your calling area go through your regular long distance provider.
When I become a customer, how do I make calls with this service?
You simply dial your local 7 digit access number from a touch-tone phone - you will hear one ring followed by an immediate dial tone. When you hear this dial tone, dial the seven digit number you wish to reach. Do not dial 1 or 1-902. If you want, you can program the local access number in your phones speed dial.
How do my friends, family and business associates call me for free?
They simply dial a local 7 digit access number from a touch-tone phone - they will hear one ring followed by an immediate dial tone. When they hear this dial tone, they dial your seven digit home number. They do not dial 1 or 1-902. If they want they can program the local access number in their phones speed dial.
Are there any hidden charges or commitment?
There are absolutely no hidden charges. You can cancel the service upon 30 days written notice to City Wide Communications.
Where do I find the local access numbers?
If you are a customer of City Wide Communications and need a list of the access numbers for your area, please email us your request to . Please include in the email your name, address and telephone number that has been activated with us.
Can I use the service from my cell phone?
Yes, if you are local to our access number and dial it first you will not be billed any long distance charges, however you will still have to pay your local airtime charges to your cellular provider.
